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Terms & Conditions

TICKET SALES

  • Refunds are not given unless an event is cancelled.
  • The use of cameras or any visual or audio recording equipment is strictly prohibited.
  • The Management reserves the right to amend or cancel performances or events without liability.
  • The Management reserves the right to refuse admission to its premisses at all times for any reason.
  • Tickets are not transferable.
  • Concessions are available for students, people with disabilities, Senior Citizens, under 16's and Job Seekers. Proof of eligability must be provided.

COPYRIGHT NOTICE

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by The Citadel. You are permitted to print and download extracts from this site on the following bases:

  • Use of documents and related graphics on this site is for information and/or personal use only.
  • Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use.
  • No documents or related graphics on this site are to be modified in any way.
  • Graphics on this site are not to be used separately from the accompanying text.
  • The Citadel copyright notice (i.e.: © The Citadel 2007) must appear in all copies.
  • No part of this site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without The Citadel's prior written permission.

Any rights not expressly granted in these Terms are reserved.

TERMS OF USE

Access to and use of this site is provided by The Citadel subject to the following Terms and Conditions.

  • Use of this site constitutes your acceptance of these Terms and Conditions which take effect when you first use this site. The Citadel reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.
  • Whilst The Citadel endeavours to ensure that this site is normally available 24 hours a day, The Citadel will not be liable if for any reason the site is unavailable at any time or for any period.
  • Access to this site may be suspended temporarily or permanently and without notice.
  • Whilst The Citadel endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and The Citadel does not accept any liability for error or omission.
  • Part of this site contains materials submitted to The Citadel by third parties. Third parties are responsible for ensuring that materials submitted for inclusion on this site complies with national and relevant foreign law. The Citadel can not guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation and any or all loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein. Confirmation of the accuracy and currency in the information should be sought from the establishments concerned.
  • The Citadel shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
  • The Citadel accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.
  • If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
  • By accessing any part of this site, you should be deemed to have accepted these Terms in full.
  • These Terms shall be governed by and construed in accordance with English law.

DATA PROTECTION POLICY

The Citadel is dedicated to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.

SUMMARY

  • We do not share your information or details with third parties without your prior permission.
  • Email - we will only send you emails if you specifically give us your consent to do so.
  • As a Certified Merchant, you can guarantee your credit card details are completely secure.

PERSONAL INFORMATION

We will handle data about you in accordance with the United Kingdom's Data Protection legislation (Data Protection Act 1998). We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff, whether this is on computer or on paper. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. All our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.

WHEN YOU MAKE A PURCHASE

When you purchase tickets our booking form asks you to give us information specific to that purchase, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your tickets. We also use the information to contact you if there is a problem with your booking. We do not make our customer list available to other companies.

SECURITY

All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet. None of our customers have ever reported fraudulent use of a credit card as a result of purchases made at www.citadel.org.uk.

Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to 50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures.

BUYING ONLINE

When you buy from us online our system automatically gathers purchase data.

We use this information in two ways:

1. We review what kinds of products and services appeal most to our customers as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalogue based on what sells best.
2. We use information such as the number of purchases attendees make and the genres they buy to make offers to them we believe will be of interest.

We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.

COOKIES

Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.

If you have questions about any of these policies, please contact us.

The Citadel
Waterloo Street
St Helens, Merseyside WA10 1PX
UK
Telephone: 01744 735436
Fax: 01744 762309
Email: info@citadel.org.uk